Refund & dispute policy
When you can cancel or get money back before shipping — clearly, without promises that are not on your invoice.
Last updated: 30 May 2026
1. Before any bank transfer
We do not ask for payment until you have reviewed the Encar report, photos, and written quote. You may withdraw with no financial obligation.
2. Inspection stage (before shipping)
TODO(business): confirm with legal — insert exact refund rule if the car does not match the Encar report or agreed condition before export.
- We do not start export/shipping prep until you confirm the car and invoice in writing.
- If you request an on-site Korea video, the service fee and credit toward purchase are explained before you pay.
Until the policy is finalized in writing: any pre-shipment refund follows the invoice terms and written agreement we send before you pay.
3. After shipping starts
Once the vehicle is booked on a vessel and the bill of lading process begins, cancellation is limited by freight and document costs already incurred, as stated on the invoice.
4. Disputes
Contact us first on WhatsApp or info@koreacarexp.com with the Encar ID or car link. We review records and respond within two business days.
TODO(business): insert registered dispute contact name and expected response SLA if different.
5. Contact
For refund questions before payment: info@koreacarexp.com or the WhatsApp number on this site.